cancellation and refund
Mobile Recharge (Prepaid): Final Sales: All prepaid mobile recharge transactions are considered final. Once a recharge is successfully processed, it cannot be canceled or refunded. Users are responsible for ensuring the accuracy of the mobile number and operator details before confirming the recharge. We are not responsible for recharges made to incorrect mobile numbers. Failed Transactions: In the event of a failed recharge where payment has been deducted but the recharge was unsuccessful, a full refund will be processed to the original payment method. Refund processing times may vary depending on the payment gateway used. 2. Mobile Bill Payment (Postpaid) and Utility Bill Payments: Final Payments: Postpaid mobile bill payments and utility bill payments (electricity, water, gas, etc.) are final once processed. Users are responsible for verifying the bill details, including account numbers and payment amounts, before confirming the payment. Once a payment is processed, cancellation is not possible. Failed Transactions: If a payment fails but the amount is deducted, a full refund will be issued to the original payment method. 3. General Refund Conditions:
If a user initiates duplicate transactions for the same recharge or bill payment, they should contact customer support immediately. We will investigate and process refunds for any verified duplicate payments. Unauthorized Transactions: Users must promptly report any unauthorized transactions to customer support. We will investigate and take appropriate action, including refunds if necessary. Refund Processing: Refunds will be processed to the original payment method used for the transaction. Refund processing times may vary depending on the payment gateway and banking procedures. Customer Support: For any refund or cancellation inquiries, users can contact our customer support team via veteranvisionservices
