Shipping and delivery policy
For Mobile Recharge Services: Instant Top-up: Once your payment is successful, the mobile recharge is usually processed and credited to the specified mobile number almost instantly. Confirmation: You will typically receive a confirmation message (SMS, email, or in-app notification) indicating the successful recharge and the updated balance (if applicable). No Physical Delivery: There are no physical goods to be shipped or delivered. The service is electronic. Potential Delays: In rare cases, there might be temporary delays due to network issues or technical problems with the service provider or your mobile operator. If such delays occur, you will usually be informed through the platform or customer support. For Utility Bill Payment Services: Instant Processing: Upon successful payment, the platform initiates the bill payment process with the respective utility provider. Confirmation: You will typically receive a confirmation message (SMS, email, or in-app notification) confirming your payment details and a transaction reference number. No Physical Delivery: There are no physical bills or receipts to be shipped or delivered by the payment platform. Payment Posting Time: While the payment is processed instantly by the platform, it might take 1-3 business days for the utility provider to reflect the payment in their records. This processing time is usually beyond the control of the payment platform. Potential Issues: In rare instances, there might be issues with the utility provider's system or technical glitches that could delay or prevent the payment from being processed. In such cases, the payment platform will usually investigate and provide updates. Key Aspects of the "Policy": Service Availability: The platform will strive to provide uninterrupted service, but may occasionally experience downtime for maintenance or unforeseen issues. Payment Confirmation: Clear communication regarding successful and potentially failed transactions will be provided. Transaction Records: Users will typically have access to their transaction history within the platform.
We may update our Privacy Policy and Terms of Service from time to time to reflect changes in our practices or for legal reasons. You will be notified of any significant changes through our platform.
