FAQ
Recharge & Bill
If your recharge was not successful but your amount was deducted, don't worry. The amount will automatically be refunded to your original payment method within 5-7 working days. If it doesn’t reflect, please contact our support with transaction details.
A "Pending" status means your transaction is under process. Usually, it gets updated within a few minutes. If it remains pending for more than 30 minutes, please raise a ticket through the support section.
Recharge failures may happen due to network issues, operator server downtime, or payment gateway problems. Please retry after a few minutes. If the problem persists, check if your payment was deducted or contact support.
Once a recharge is processed successfully, it cannot be reversed as the amount is credited directly to the service provider. Please double-check the number before confirming any recharge.
Booking
You can cancel your booking directly from the 'My Bookings' section in your account. Select the booking you wish to cancel and follow the instructions. Cancellation charges may apply as per vendor policies.
After booking, an e-ticket is emailed to your registered email ID. You can also download and print it anytime from the 'My Bookings' section under your account dashboard.
While booking, ID proof details may be required for train tickets. At the time of travel, carrying the original ID proof (like Aadhaar, PAN Card, Passport, etc.) mentioned at the time of booking is mandatory.
Seat prices may vary based on factors like seat position (window or aisle), bus type (AC, sleeper), operator pricing strategy, and demand at the time of booking. It is similar to dynamic pricing used in airlines and hotels.
